EDUCATION
University of Central Florida, Orlando, Florida
Bachelor of Science in Business Administration, Marketing
Expected Graduation: December 2025
Recipient of Gemini Scholarship, Recipient of Orien Grant, Recipient of Scholars Award
GPA: 3.244
PROFESSIONAL EXPERIENCE
Wawa Orlando, Florida
Customer Service Associate January 2022 – Present
● Curated high-impact promotional events in collaboration with management and team members, driving a notable increase in store traffic and sales.
● Advanced to lead role in recognition of exceptional leadership, outstanding customer service, and effective teamwork, fostering a culture of excellence
● Enhanced brand reputation by deploying strategic initiatives that elevated customer satisfaction and ensured a positive transaction experience.
Emerge 180 Tampa, Florida
Advertising Intern April 2021 – June 2021
• Built and expanded a robust lead pipeline through targeted cold calling, effectively educating prospects about our services and driving new business opportunities.
• Cultivated and nurtured relationships with both new and existing clients, proactively communicating service offerings and exclusive promotions to maintain strong engagement.
• Maintained a professional office environment by adhering to dress code, facilitating clear communication with associates, and integrating feedback to enhance workplace effectiveness.
Chipotle Mexican Grill Tampa, Florida
Cook/Prep January 2021 – December 2021
● Drove customer engagement at promotional events by strategically aligning communication with brand image, enhancing overall customer interaction.
● Fostered a positive customer experience and reinforced brand identity consistently throughout each shift, ensuring high levels of satisfaction.
● Achieved notable recognition for surpassing performance expectations, receiving frequent accolades from upper management and securing two promotions within a year.
LEADERSHIP & ACTIVITIES
Alpfa (Association of Latino Professionals For America) UCF
Active Member
Networked with Fortune 500 companies at weekly chapter meetings to learn about their fields of expertise and employment opportunities.
● Attended weekly workshops for professional development to advance technical and soft skills.
AMA (American Marketing Association) UCF
Active Member
● Participated in workshops and seminars on marketing strategies and trends, applying learned concepts to contribute to the AMA chapter’s activities and projects.
● Managed AMA’s social media accounts, creating and scheduling posts that increased follower engagement and improved overall reach by 15%.
● Coordinated with team members to design and distribute marketing materials, ensuring consistent branding and effective communication across multiple channels.
ADDITIONAL INFORMATION
● Strategic Content Marketing Certification
● Certificate in Canva Essential Training